Contact
Talk to us
One inbox, real humans. We answer everything: bug reports, billing questions, feature requests, and the occasional kind word.
A small note
When you write to us about a problem with a file, please do not attach the file. We never need your data to help you. A description, the file type, the rough row count and the message you saw are usually enough.
How we handle support
One inbox, real humans, no ticket system. Most replies go out the same business day. We do not have a chatbot, a sales team or a contact form that disappears into a CRM queue. You write to hello@messymatch.com and you get a person.
- Write to hello@messymatch.com with a short description and any error message you saw.
- Tell us the file format and rough row count. Never attach the file itself.
- If the issue is billing, include the operation ID from the receipt.
- Expect a reply during European business hours, usually within a few hours.
- For privacy and abuse reports, see the dedicated contact card and our Privacy page.
What people write to us about
The four cards above route by topic, but everything lands in the same inbox. Some examples of the messages we actually get.
A file that will not parse
Unusual delimiters, mixed encodings, BOMs, or an Excel sheet with merged cells. Tell us the format, the rough row count and the error. We answer fast.
An unexpected charge or a missing receipt
Include the operation ID. We can match it to the Stripe payment in seconds and refund or resend if needed.
A feature request that fits
If it stays inside the browser-first model (no upload, no integrations, no cloud connectors) we are interested. Tell us the workflow it would unblock.
A privacy or abuse report
Security disclosures, GDPR requests, suspected abuse of the free tier. We take them seriously and respond directly.
A simple yes or no question
Does Compare handle UTF-16? Does Split read XLSB? Most answers fit in two lines. Ask before you spend an hour testing.
Contact FAQ
How fast do you reply?+
Usually within a few hours during European business hours. Worst case is the next business day. We do not have a 24/7 desk.
Should I attach my file?+
Please do not. We never need your data to help. A description and the file type are almost always enough. If we need a sample we will ask for an anonymised one.
What about a phone call?+
Email only. It keeps the workflow simple and we can include screenshots and links cleanly. If a call helps after the first reply, we will schedule one.
Do you offer paid support?+
No. MessyMatch is transactional. Support is included for everyone. We do not sell support plans.
Where do I report a security issue?+
hello@messymatch.com with the subject line starting with [security]. We respond same day for genuine disclosures and do not pursue legal action against good-faith research.
Can I contribute or work with you?+
Write in. We are a small team and not always hiring, but we like to know who is around. If you are sending a CV, mention what part of the product caught your attention.